polygon
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Polygon is a blockchain company that runs several chains and provides a stack for other protocols to build chains on top of it. The hero chain of Polygon is Polygon PoS, which a ton of users use on a daily basis.
key highlights
- Worked in Polygon for 2 years
- Joined as a Product Design
- Got promoted to Senior Product Designer
- Led end to end design for multiple products - Polygon Portal, Wallet App(Deprecated), Staking app, etc.
- Mentored products in Polygon Village
Breakdown of some of the work I have done in Polygon
polygon portal
The main pain point of web3 is liquidity fragmentation, and a year ago bridging used to take a lot of time. Our main objective for Portal was to make the bridging experience as simple and informative as possible so any user could come in, bridge their tokens to Polygon chains without skipping a heartbeat.
too many steps
The major flaw of Wallet app (previous version of Portal) was it had too many steps for the bridge transaction. Our main objective was to make it a single click but retain all the important information on the UI.
This is the video of someone doing the whole transaction on old Polygon Wallet
New flow in Portal
low gas after bridging
A lot of users complained of low gas after bridging from one chain to another. We solved this by adding a refuel button where they can select the amount of token that they require, which will get added to bridge fees and bridged to the other chain with the token.
Low gas after bridging example
Refuel feature
Bridge interface example
Low gas prompt - If the gas falls below a certain level, we will indicate that you have low gas, and you can use these features to replenish your gas.
bridges are slow
Until now, bridges have been super slow - Sometimes it takes more than 1 hour to exit from one chain to another. That's huge, and new users who didn't know about the time window and haven't done transactions before would probably get scared if their funds don't arrive in time.

We revamped the whole transaction page, added a progress bar just like web2 to show that your funds are coming, and started showing exact time so that users have an idea and don't get scared.
Transaction progress interface
Transaction Page
We also unified all the tokens from different chains in one place. You can see total balance in both token and dollar value along with individual balance on all the chains.
Unified tokens view
These are a few of the highlights of Portal. Along with that, we also revamped the Manage token list, which was earlier inspired by Uniswap, but we made it a lot more user-friendly. We also revamped the main homepage to showcase all the product offerings of Polygon at one place.
work that didn't make it to prod
polygon community dashboard
The idea of the community dashboard was to showcase all numerical aspects of Polygon, so anyone can open it to see the impact of Polygon on all fronts. My challenge was to talk to every lead for different verticals and collect those data sets to be showcased in the dashboard. Showing so much data was a very huge task; we ran multiple iterations to finally reach a stage where it didn't feel too chaotic and reduced cognitive load on the user. A little fun I had here was to add a Pac-Man theme with data containers (I am pretty proud of this).
miden wallet
This was pretty fun to make as it was a very different experience from any other wallet. Miden was a private zkEVM chain where users could verify a transaction on the client side itself. It had a mechanism where users had to consume a txn note to finalize it. They could also cancel the txn midway or combine two or more notes (txn) into a single txn.

The main challenge was to understand the whole flow - I had to sit with developers for hours to understand how it actually works, analyzing tens of wallets to figure out a UX that would work for it.

It's sad that it didn't make it through, but it was super fun to design a wallet experience from scratch.
These are a few of the highlights of working at Polygon. As a team of 4-5, I am pretty happy with what we achieved; a lot of the design changes impacted Polygon's user base, and some of the apps, like Portal, still continue to onboard a ton of users to the ecosystem.
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